Business Transformation

People often ask us "How can I make my business transformation a success?"

Business transformation requires a burning platform if it is to have a strong foundation for success as well as a compelling need to act in order to drive change.

With that, a compelling vision of the end state, a strong business case, a clear strategy for achieving the transformation and a visible execution road map are all essential components. That said, the critical component of transformation is people – with the right, expert, engaged, motivated team you can deliver change effectively; without that team programmes extend, expand and face challenges in achieving the expected outcomes.

Transformation trends come and go as businesses and technologies evolve, however the key drivers of change remain consistent irrespective of the business, function or process

being transformed:

To delight customers: this is why you exist. Every business, function and team have customers and stakeholders who have a right to expect to be delighted by your products and services
To enable innovation: a culture of innovation requires transformation, whereas continuous improvement can normally be achieved as part of business-as-usual
To drive cost / performance leadership: providing growth, profitability and value for money; the competitive desire to do better. Transformation programmes are used to challenge existing cultures and thinking to generate the streamlined, new and different
To strive for perfect quality: the right outcomes, right 1st time will drive customer satisfaction and cost efficiency
To preserve flawless compliance: to ensure thematic compliance and controls are preserved or strengthened in the face of change and competition
To build the right team: the right people, in the right environment, will create and promote excellence. Your team should be part of your competitive advantage.

To convert these drivers into an actionable change programme one should also consider how best to embrace the human enablers of change:

Your existing people: transformation programmes need your top talent to shape and drive the future. Done well, an effective transformation will leave your brightest leaders in charge of the end state, therefore they have a vested interest in ensuring that they are left in a position where that end state empowers and enables them.

External interim expertise: it is commonly understood that if your team was capable of changing itself to achieve the transformation required, they would have already done it. It is also the case that every transformation programme needs to build expertise and capacity for change. Expert interims are the fastest and most manageable mechanism to gear up for transformation. Interims have the key market advantage in that they are used to having to take ownership for themselves and teams as they move from client to client. Quickly, they will understand the transformation vision and get to work applying their skills and experience to make it happen.

How will Claverton help me transform successfully?

As people are the key to transformation success, we will match transformation experts to your organisation’s culture, values and behaviours to ensure that you get the best fit experts. Claverton can help to quickly fulfil all your interim and contract transformation requirements.

Programme Strategy and Delivery

Expertise in how to deliver complex programmes is essential for success. Claverton’s transformation team has 25+ years’ experience of delivering complex business change programmes in both delivery and executive interim recruitment, uniquely positioning us to understand your needs and to advise on how best to succeed.

Transformation Strategists: to help develop your Target Operating Model, shapers & initiators of change, working with you through the ideation and design phases of your transformation
Portfolio Directors & Managers: when you have a variety of programmes, we have the experts in delivering change across a range of complimentary disciplines
Programme Directors: CxO-level experts support your executive board and can take on transformation for you, managing complex stakeholder needs.
Programme Managers: delivery experts who manage a suit of projects with complex interdependencies
Project Managers: focussed delivery experts who often possess one or more underlying core disciplines, helping you to build and execute project plan
Change Managers: managing organisation and people change can require specialist skills and emotional intelligence. Change management excellence can be the difference between delivering the outputs of a programme, and the benefits from that programme
PMO: a value-added PMO capability will make a huge difference to your chances of transforming in a controlled, disciplined way. Great PMO people are hard to find, but Claverton’s skills bank has already done the hard work to identify them for you
Contract Managers: where you have complex supplier relationships to manage a contract manager will keep you and your suppliers on track so that everyone delivers their obligations to expectations

Business Analysts: production of clear business requirements and solutions is an under-valued skill, but a great BA can rapidly cut through the noise that confuses many programmes and create shared understanding of what needs done and who needs to do it

Subject Matter Experts

To augment the programme team, typically a programme needs to increase level of business or technical expertise. Claverton can help you to build a whole team or to attract specialist individual talent in the following disciplines:

Finance: CFOs, Financial controllers, FP&A, Finance systems experts, process engineers, RPA specialists
Shared Services: Shared Services Directors / Managers, Global Process Owners, Outsourcing Designers, Implementation experts, 3rd Party Managers
Technology: solution architects, developers, infrastructure and networking specialists, information security consultants, test managers and test leads,
Functional: in specialist technologies, e.g. ERP, CRM, Supply chain, Business Intelligence, Customer Services, Financial Planning & Analytics
Human Resources: CROs, HR Directors, Business Partners, Recruitment Specialists

Procurement: CPOs, Procurement Directors, Procurement Specialists, Contract Managers

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